How we protect and handle your personal information
We collect information you provide directly to us, such as when you create an account, make a purchase, sign up for workshops, or contact us for support. This includes your name, email address, shipping address, payment information, and craft preferences.
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, communicate with you about products and services, and personalize your experience on our platform.
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our website and conducting our business.
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information during such transfers.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us. Contact us to exercise these rights or if you have questions about your data.
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.
We may send you promotional emails about new products, workshops, and special offers. You can unsubscribe from these communications at any time by following the instructions in the emails.
We use analytics tools to understand how visitors interact with our website. This helps us improve our services and user experience. These tools may collect information about your device and browsing behavior.
We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights or comply with a judicial proceeding.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.
If you have any questions about this privacy policy or our data practices, please contact us at hello@ferlummarble.com or +81 45-540-1369.